Planned Downtime: Scheduled System Maintenance

Scheduled for Dec 13, 20:00 PST - Dec 14, 01:00 PST

Scheduled

Candid will be taking scheduled maintenance downtime beginning on Saturday (12/13/2025) at 11:00 PM EST, ending Sunday (12/14/2025) at 4:00 AM EST in order to perform upgrades to critical systems. This downtime will affect all Candid services and applications, including API availability. All API calls will get a 502 response for the duration of the maintenance window.

Posted Nov 14, 2025 - 14:22 PST

This scheduled maintenance affects: API (Encounters & Coded Encounters APIs, Change Healthcare Eligibility API, Availity Eligibility API) and App, Exports, ERA processing pipeline, Claim Submission, Reports.