All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
Encounters & Coded Encounters APIs Operational
Change Healthcare Eligibility API Operational
Availity Eligibility API Operational
App Operational
Exports Operational
ERA processing pipeline Operational
Claim Submission Operational
Reports Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 10, 2026

No incidents reported today.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Some in-app reports slow to load or failing to load
Resolved - This incident has been resolved.
Oct 5, 22:53 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 5, 15:30 PDT
Investigating - We are currently investigating this issue. Impact is limited to a subset of in-app reports and dashboards.
Oct 5, 14:53 PDT

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Delayed claim submissions and responses via Waystar
Resolved - Connectivity between Candid and Waystar was restored at approximately 11:30 AM ET on October 1. Claims queued during the disruption (September 30, ~5:45 PM ET to October 1, ~11:30 AM ET) have been sent to Waystar, and claim submission and responses via Waystar are operating normally. No data was lost and no action is needed. Please do not resubmit affected claims.
Oct 1, 10:32 PDT
Monitoring - Connectivity between Candid and Waystar was restored at approximately 11:30 AM ET. Claims that were queued during the disruption are now being sent to Waystar automatically, and delayed Waystar response files (999 acknowledgments and 277 claim status) are being received and processed. No data was lost and no action is needed on your part. Please do not resubmit affected claims.
Oct 1, 08:36 PDT
Investigating - Since approximately 5:45 PM ET on September 30, claims routed through the Waystar clearinghouse have not been delivered. Since approximately 5:35 PM ET, we have also not received Waystar response files (999 acknowledgments and 277 claim status). We have traced the issue to connectivity between Candid and Waystar and are working with Waystar to restore it.

Claims sent through other clearinghouses are not affected.

No data has been lost: affected claims are safely queued and will be sent automatically once connectivity is restored, so you do not need to resubmit.
Oct 1, 08:10 PDT

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

Reports and Exports Delayed
Resolved - This incident has been resolved. Data should be up to date and back to being update its regular cadences.
Sep 28, 22:18 PDT
Monitoring - A fix has been implemented and we're monitoring recovery.
Sep 28, 20:14 PDT
Identified - In-app Reports and Exports (including Candid Data Share) are experiencing multi-hour delays. We have identified the source of this issue and are working to resolve.
Sep 28, 17:49 PDT

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage