degraded performance across multiple services

Incident Report for Candid Health

Resolved

This incident has been resolved.
Posted Nov 14, 2025 - 12:59 PST

Update

We are continuing to monitor for any further issues.
Posted Nov 14, 2025 - 09:33 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 14, 2025 - 09:32 PST

Investigating

We are currently investigating this issue.
Posted Nov 14, 2025 - 09:25 PST
This incident affected: App, Exports, ERA processing pipeline, and Claim Submission.