API Service Degradation

Incident Report for Candid Health

Resolved

This incident has been resolved.
Posted Oct 14, 2025 - 14:16 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 14, 2025 - 13:09 PDT

Identified

We have identified an issue with our API that is causing some requests to fail. We are working on a fix.
Posted Oct 14, 2025 - 13:03 PDT
This incident affected: API (Encounters & Coded Encounters APIs, Change Healthcare Eligibility API, Availity Eligibility API) and App.